Refund policy
Last updated: May 2026
At Halvermont, operated by LDROP LLC, we are committed to customer satisfaction. If you are not satisfied with your purchase, the following policy applies.
Returns and Refunds
You may return most items within 90 days of delivery for a full refund or exchange.
Items must be unused, in original condition, and with all original packaging and tags.
To initiate a return, contact:
📧 halvermontstore@hotmail.com
Include your order number and details.
Refund Process
Refunds are issued to the original payment method only.
Processing time is 5–10 business days after inspection of the returned item.
Original shipping costs are non-refundable unless the return is due to our error (wrong or defective product).
Return shipping costs are the responsibility of the customer unless otherwise stated.
Exceptions (Non-Refundable Items)
- Custom or personalized products
- Digital downloads, software, or gift cards
- Final sale items clearly marked
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us immediately.
We will provide a replacement or full refund and cover return shipping costs where applicable.